Speakers

Our conference speaker line-up always features the best in the industry from around the globe matched perfectly to each agenda session and workshop.  

Check who is already confirmed to be speaking at the 2022 Maximum Occupancy Australia conference.  

Leanne Stocks

Director of Sales and Marketing
BWH Hotel Group℠ Australasia

Wayne Taranto

Director of Operations - Australia
Ovolo Hotels

Gadi Hassin

Director - South East Asia, Australia and New Zealand
Selina

Stephen Howard

Group Director of Marketing
Ovolo Hotels

View bio Matt Cameron-Smith

Chief Executive Officer
Voyages Indigenous Tourism Australia

Matt Cameron-Smith's biography

Chief Executive Officer
Voyages Indigenous Tourism Australia

Matthew Cameron-Smith commenced as CEO of Voyages in August 2020. Matthew has an extensive and highly successful background in national and international tourism, joining Voyages from The Travel Corporation, where he spent almost 10 years leading the Trafalgar Guided Holidays brand as well as his most recent position as Global CEO of AAT Kings. 

His prior experience has included roles with Tourism Australia - promoting the country in the UK and Europe markets, global roles with Rydges Hotels & Resorts, South Bank Parklands and Dreamworld.

Matthew is a director of Ultimate Winery Experiences of Australia, the Anangu Community Foundation and was recently appointed to the Torrens University of Australia Hospitality Industry Advisory Board comprising both Blue Mountains International Hotel Management School and William Blue College of Hospitality Management.  He was previously a director of the Council of Australian Tour Operators. 

Matthew holds an Associate Diploma in Human Resource Development and a Master’s degree in Business Administration and Management.

 

View bio Penny Spencer

Managing Director
Spencer Travel

Penny Spencer's biography

Managing Director
Spencer Travel

Since founding Spencer Travel in 1998, Penny has created a workplace culture renowned for its legendary Diamond Club—a staff reward and recognition program that bestows one-carat diamonds on staff who reach 10 years of continuous employment. Not surprisingly, many of Penny’s staff have only ever had one employer. A passionate advocate for mentoring, Penny founded the not-for-profit Travel Industry Mentoring Experience (TIME) in 2009 to develop the future leaders of Australia’s travel industry.

View bio Nigel Greenway

Chief Financial Officer
Crystalbrook Collection

Nigel Greenway's biography

Chief Financial Officer
Crystalbrook Collection

Nigel Greenaway is the Chief Financial Officer for Crystalbrook Collection. Nigel has over 30 years’ experience in hotel investment management, asset management and hotel finance leading the acquisition, repositioning and divestment of a number of Australia’s most notable hotels.  Prior to joining Crystalbrook, Nigel was National Director of hotels heading asset and investment management for Colliers International.

View bio Craig Hooley

Chief Operating Officer
Minor Hotels

Craig Hooley's biography

Chief Operating Officer
Minor Hotels

With over two decades of extensive industry experience working with some of the globe’s most prestigious leading hotel and hospitality brands, Craig Hooley is Minor Hotels’ Chief Operating Officer for Australia and New Zealand - where it currently boasts a portfolio of over 50 properties under its Oaks Hotels, Resorts & Suites and Avani Hotels & Resorts brands.

Since joining Minor Hotels in 2018, Mr Hooley has guided the brand’s strategic direction, while delivering the day-to-day management of operations with overseeing sales, marketing, all revenue focused strategies and activities, as well as crafting bespoke forward growth plans for the hotelier, and providing leadership across various corporate factions to convey continued business excellence.

Prior to this, Craig Hooley held a number of key leadership positions with major international industry front-runners including recently finishing a successful three-year tenure at Shangri-La International Hotel in Australia and Hong Kong, as well as spending seven and a half years at Mirvac Hotel & Resorts, and seven and half years at the InterContinental Hotels Group both in Australia and United Kingdom. As a recruit straight out of university studying an Engineering degree, Craig started his career in the Royal Australian Navy’s food, beverage and housekeeping operations for ten and a half years.

Mr Hooley is based in Minor Hotels’ head office in Maroochydore on Queensland’s Sunshine Coast. He is a long-term member of Tourism Accommodation Australia (TAA).

View bio Jude Bolger

Co-Founder & Managing Director
NUVHO

Jude Bolger's biography

Co-Founder & Managing Director
NUVHO

Jude Bolger has been involved in the hotel industry for 25 years and has held roles in an operational, advisory and real-estate development context. He specialises in the areas of concept development, strategic planning, feasibility studies, operator selection and business planning.

In an advisory and real-estate development context, Jude has wide ranging experience that includes hotel feasibility, pre-feasibility master-planning, operator selection, tourism attraction development, owner representation and operations reviews. In Europe, Jude gained his consulting experience with TRI Hospitality Consulting in London where he worked on a large variety of tourism development projects internationally. He subsequently joined Choice Hotels Europe as their Acquisition Manager and was involved on the roll out and leasehold negotiation of select-service brands in the UK. In Australia, Jude has worked in an advisory capacity with DWS Hospitality & JLL before establishing HDI Advisory, Nuvho, 80 Twenty Hotel Conference & Herobe.

Jude holds a Post Graduate Diploma in Property Studies; Master of Business Studies in Planning and Strategic Management; Bachelor of Business Studies in Tourism and Hospitality Management; and a Diploma of Business Studies specialising in Hotel & Catering Management.

 

View bio James Troon

General Manager, Australia & New Zealand
Sabre

James Troon's biography

General Manager, Australia & New Zealand
Sabre

James joined Sabre Hospitality Solutions in March 2021 as General Manager for Australia and New Zealand, leading the sales and account management functions for their advanced cloud-based SynXis hotel technology and GDS marketing solutions, which power many of the region’s largest hotel groups and independent hotels.

 James most recently joined Sabre from over a decade with Agoda.com and Priceline.com in both the US and Oceania, in addition to previous experience with Frasers Hospitality in Europe, Mirvac Hotels and InterContinental.

View bio Ben Chandra

Sales Director Hospitality - Australia and New Zealand
Sabre

Ben Chandra's biography

Sales Director Hospitality - Australia and New Zealand
Sabre

Ben recently joined Sabre Hospitality Solutions as Sales Director, introducing Sabre’s comprehensive suite of products and services to new hotels and groups across the Australia and New Zealand region.  Prior to joining Sabre, Ben worked with EVT Group for almost two and half years, where he was multi-property Director of Sales & Marketing overseeing 3 EVT hotels, in addition to sales and account management roles with Accor, InterContinental, Hyatt and Radisson.

View bio Nick Ellis

Innovation Manager
Spicers Retreats

Nick Ellis's biography

Innovation Manager
Spicers Retreats

With more than 20 years industry experience, Nick has gained a reputation as one of the most vibrant, entrepreneurial & engaging thought leaders in guest, owner & team experience innovation. 

Nick’s characteristic energy & passion has afforded him opportunities to work in some of Australia’s most well-loved brands including Ovolo, Sofitel, Peppers, InterContinental & Westin as well as the global brand launch & pre-opening GM for Tribe Hotels (now the fastest growing international brand of Accor). In his current role as Innovation Manager for Spicers Retreats, Nicks focuses on evoking thought and creating operational passion for realising business process & outcome improvement.

Appointed as a Young Tourism Leader by the Queensland Govt in 2018, Nick went on to become one of the leading voices in workforce engagement, motivation & development. He continues to promote industry best practice as a Judge for the esteemed Queensland Tourism Awards whilst also representing over 55,000 tourism businesses as an elected member of the board of directors for the Queensland Tourism Industry Council.

View bio Brendon Granger

Director - Hotel Guest Room Technology Specialist
Technology for Hotels

Brendon Granger's biography

Director - Hotel Guest Room Technology Specialist
Technology for Hotels

With a great passion for all things hotels, but in particular technology and a desire to help others his role at Technology 4 Hotels allows him to do both. 

Brendon has worked with hundreds of hotels to help them with their in-room technology. He has helped them to reduce costs, increase guest satisfaction and win awards such as the best business hotel, best city hotel, best upscale hotel and best luxury hotel in Australasia.

 Always going the extra mile, Brendon began his hospitality career over thirty years ago. He has held various management positions within 5 star hotels, worked as a consultant in both hotel feasibility and technology and has an extensive background in hotel technology having

worked for a number of leading global technology vendors in consulting or executive level roles.

Brad Langton

CEO
No Vacancy Expo / National Media

View bio Sarah Mathews

Group Head of Media Partnerships APAC
TripAdvisor

Sarah Mathews's biography

Group Head of Media Partnerships APAC
TripAdvisor

A seasoned keynote speaker and travel trend spotter, Sarah has more than 20 years marketing, sales and digital experience across EMEA and APAC. She currently leads the digital marketing team at Tripadvisor across APAC.

Sarah is Tripadvisor’s insight-clopedia. With her background, Sarah has a deep understanding on how to leverage data, insights and digital platforms to develop impactful traveller-centered campaigns that drive marketing success, making sure clients are talking to the right audience, the right way.  Sarah’s core focus has been developing growth within the destination sector for Tripadvisor, working with key organizations and Ministries across the region. Her current role has evolved to working across the whole travel sector as well as driving new opportunities from the nontravel sector. Some of her recent clients include Tesla, Citibank, Accor, Tourism New Zealand and Japan Airlines.

Sarah served as the youngest female chair of Pacific Asia Travel Association, including the roles of Vice Chair and Immediate Past Chair. Sarah is currently serving on the Regional Board of IAB SEA & IN. A keen advocate for women’s development, thought leadership and insight sharing, Sarah is a frequent speaker at events across the region. Born and raised in Hong Kong, Sarah’s lived across the globe including London, Beijing and Australia and is now back in Hong Kong.

View bio Dylan Cole

Managing Director APAC
REVINATE

Dylan Cole's biography

Managing Director APAC
REVINATE

Dylan began his career as a television personality in South Korea, exploring the food, culture and traditions. Think Anthony Bourdain, but in Korean.

After returning to America, he translated his love of travel and technology into a position with Revinate. Dylan was key in developing Revinate's US market and has since moved to Singapore to further expand partnerships in the APAC region.

Dylan is passionate about Hotel Technology and is always ready to help his partners accelerate their business.

View bio John Thompson

Head of Commercial
Minor Hotels

John Thompson's biography

Head of Commercial
Minor Hotels

John Thompson joined Minor Hotels as the Head of Commercial for Australia and New Zealand in November 2018. His role sees him responsible for leading the company’s business growth & commercial strategy, as well as driving key executive projects in these key markets where it currently operates over 60 properties. John is a dyed-in-the-wool commercial hotelier having spent more than 20 years in the hospitality sector holding leadership positions for global hotel brands including Hilton and InterContinental Hotels Group (IHG). John has a reputation as a savvy and respected commercial director having also owned and operated a successful consultancy business, where he provided bespoke commercial solutions through consultancy, training and coaching to leading organisations within the hospitality industry.

David Goldman

Joint Managing Director
Goldman Group

Howard Phung

GM Digital, Data and Technology – Hotels & Resorts
Rydges / QT Hotels / Events Hospitality

View bio Tass Messinis

Managing Director - Australia
BCD Travel

Tass Messinis's biography

Managing Director - Australia
BCD Travel

As the Managing Director of BCD Travel Australia, Tass oversees all commercial, financial, and operational functions. Tass sets the company’s strategic direction to fulfill its mission “helping people and companies travel smart and achieve more.” He is instrumental in shaping, transforming and growing the company in Australia.


Tass has over 25 years’ experience as a business leader and senior executive throughout Asia Pacific and the Middle East within corporate travel services, commercial card & payment services, and information technology.


Currently serving committee member Association Travel Management Companies (ATMC), Member of the Australian Institute Company Directors (MAIDC), previously served as a board member of the Australian Federation of Travel Agents (AFTA), Association of Corporate Travel Executives (ACTE) and CT Partners Australia.

View bio Shaizeen Contractor

Senior Director, Commercial Director Australasia
Hilton Hotels

Shaizeen Contractor's biography

Senior Director, Commercial Director Australasia
Hilton Hotels

Shaizeen (Shai) Contractor is a passionate and analytical hospitality professional of 20 years. Shai is currently the Senior Director, Commercial Services Australasia for Hilton Hotels (October 2019), managing sales, marketing, and revenue for the portfolio. Her experience is both in operations and commercial in the USA and in Australia having worked for Marriott, Hilton, Accor and TFE Hotels.

Shai’s passion is understanding the changing market and competitive environment, adjusting the business strategy in line with the brand promise, searching for new revenue opportunities and providing support to the hotel and regional support teams so that the company can continue to deliver an exceptional guest experience and build long term enterprise value. Shai believes every problem is an opportunity and enjoys a new challenge!! 

View bio Jurgen Ortelee

Managing Director of APAC
IDeaS Revenue Solutions

Jurgen Ortelee's biography

Managing Director of APAC
IDeaS Revenue Solutions

Jurgen Ortelee leads a top-notch team of revenue optimization professionals across the Asia-Pacific region at IDeaS. He is passionate about statistical analysis and data-driven decision-making with extensive experience developing and implementing hospitality revenue management strategies.

Jurgen joined IDeaS in 2016 to provide his business expertise and guidance to hotels, holiday parks, casinos, and other hospitality companies. He previously held positions at Pan Pacific Hotels leading revenue management and distribution, Shangri-La Hotels globally and IHG APAC heading up their revenue management function.

View bio Andrew Hiebl

CEO
Association of Australian Convention Bureaux Inc

Andrew Hiebl's biography

CEO
Association of Australian Convention Bureaux Inc

Andrew Hiebl has been a leading advocate of the business events industry for more than 20 years. He has led the Association of Australian Convention Bureaux as Chief Executive Officer for ten years including positions on the board of the industry peak, Business Events Council of Australia, during this time.

Andrew also represents the business events industry on the long-standing Tourism Visa Advisory Group, convened by the Department of Home Affairs, the recently mobilised National Tourism Incident Communication Plan group convened by Austrade, and has served 4 years on the board of Australian Regional Tourism Ltd.

After graduating from La Trobe University with a Bachelor of Business in Tourism & Hospitality in 1999, Andrew entered the business events arena managing events and operations at the Albury Convention & Performing Arts Centre (now Albury Entertainment Centre).

With five years of venue-based event management skills under his belt, the world of destination marketing called through “convention bureaux” and Andrew took on the challenge of heading up the Albury Wodonga Convention Bureau for Destination Albury Wodonga in 2005.

In 2008, Andrew was lured to the calls of the Great Ocean Road where he established the Convention Bureau, Business Events Geelong, for the regional tourism organisation Geelong Otway Tourism (now Tourism Greater Geelong & The Bellarine), where he secured “Hall of Fame” status at the National Meetings & Events Industry Awards in 2012.

With a vision of improving Regional Victoria’s reach into the business events market, he was appointed Chair of the Regional Victoria Conference Group the following year, were he led the rebrand to Business Events Victoria and the successful campaign calling on the Victorian Government to invest in the Regional Victoria Business Events Program.

View bio Andrew Chan

Founder & CEO
ACI HR Solutions APAC

Andrew Chan's biography

Founder & CEO
ACI HR Solutions APAC

Andrew Chan, MBA is the Founder and CEO of ACI HR Solutions ( Asia Pacific's largest recruitment agency dedicated to the travel and hospitality sector He is responsible for the company's overall operations and strategic direction.

He has worked in many facets of the industry, commencing his career as a Travel Agent in Australia and subsequently joining the airline industry, working with Cathay Pacific Airways and Singapore Airlines in customer service and business development roles

Andrew furthered his experience by entering the hospitality sector, working for brands such as Stamford Hotels Resorts and the Carlton Hotel Group, and later joining Hospitality Marketing  Concepts ( as their Director of Business Development, overseeing all sales and marketing activities in Australia, New Zealand and Asia In 2005 Andrew took his wealth of industry experience into the world of Executive Search and was appointed CEO of a major recruitment firm before founding ACI in October 2012 He has since established himself as one of the leading human capital experts in the travel, tourism and hospitality sector.

View bio David Bowen

Head of Hotels
SKYE Suites

David Bowen's biography

Head of Hotels
SKYE Suites

David is Director of Hotels for Crown Group and is responsible for leading the groups hotel division under the SKYE Suites brand. David oversees the portfolio strategy, performance, asset management and operations for the brands three hotels located in the Sydney CBD, Green Square and Parramatta.

David has been leading the hotel platform since October 2020 and as part of his role David is also responsible for the development, acquisition, and opening strategy of new hotels.

An experienced leader with over 25 years’ experience in the hospitality and property industry, David has a wealth of knowledge in hotel and asset management and has held various senior roles with some of the most highly regarded hospitality and property groups including Rosewood Hotels and Resorts, Amora Hotels and Resorts, Intercontinental Hotels Group and Lendlease.

David holds a Bachelor of Hospitality Management and Business from Western Sydney University and a Certificate, Hotel Real Estate Investment and Asset Management from Cornell University.

Luke Moran

Chief Operating Officer
Lancemore

Nikita Beresnev

Group Director of Revenue Australia & New Zealand
Nesuto

Matthew Rubie

Country General Manager
Frasers Hospitality

View bio Kristian Nicholls

Executive General Manager Bidding
Business Events Sydney

Kristian Nicholls's biography

Executive General Manager Bidding
Business Events Sydney

Kristian oversees the global bidding and engagement teams at BESydney. BESydney is Sydney’s specialist bidding agency that collaborates across the public, private and academic sectors to acquire strategic global business events that deliver economic, strategic and social impact to NSW. Having conducted business across the world, Kristian has a unique perspective of Sydney’s competitive positioning on the international stage, and the experience to guide his team which spans Sydney, China, Singapore, North America and Europe.

Tim Crooks

Director of New Developments
Resortbrokers

Will Howes

Enterprise Account Executive
Revinate

Timothy Chek

Senior Customer Success Manager
Triptease

View bio Andrew Dunn

Portfolio Manager - Hotels
Salter Brothers

Andrew Dunn's biography

Portfolio Manager - Hotels
Salter Brothers

Andrew is Portfolio Manager, Hotels for Salter Brothers Group, responsible for leading the hotel portfolio strategy and performance for one of the Salter Brothers Hotel Funds.

Andrew has more than 20 year’s hospitality experience in within the Hotel sector. During this time his roles have included Regional Finance, Development, Investment and Asset Management. He has extensive experience working in locations across Australia and throughout the Asia Pacific region having held roles with responsibility for a number of countries in the region including Hawaii, Japan, South Korea, North Asia and South East Asia.

Prior to joining Salter Brothers, Andrew was responsible for driving the strategic future growth for NRMA’s hotel investments. Andrew also has ten years’ experience with the Marriott International as a Area Director of Finance providing strategic financial business leadership for various countries in Asia Pacific and was responsible for $800 million in revenues and $28 million in fee income.  

Andrew is a Chartered Accountant and holds a Bachelor’s Degree in Commerce from the University of Wollongong.

View bio John Saadie

CEO
Order-Up

John Saadie's biography

CEO
Order-Up

John Saadie is the founder and CEO of innovative online ordering platform Order Up; a leading food commerce platform. He ran a digital agency before launching Order Up! which is an innovative platform that allows customers to order and pay from anywhere on their own device.

Order Up!’s technology covers pick up, delivery and in-venue ordering and payments, helping customers to transact from any device. They have developed innovative ‘room service’ technology for hotels and most recently have launched into stadiums and festivals.

Thomas O'Connor

Growth Strategist
Google

View bio Zsuzsanna Janos

Director Oceania
Agoda

Zsuzsanna Janos's biography

Director Oceania
Agoda

Zsuzsanna has worked with Agoda for over 11 years and has grown from a market manager in London to country manager before moving to Australia where she now serves as the Director for Oceania, covering both Australia and New Zealand. An industry veteran with over 15 years of experience under her belt in the travel industry, Zsuzsanna is most proud of her specialised skills in negotiation, sales, marketing and revenue management. During her time at Agoda, she has worked across multiple geographies and led various portfolios and projects in the European and APAC markets.

In her current role as the Director of Oceania, she is responsible for developing and implementing strategies for the region and overseeing the Partner services team. Having amassed over 15 years of experience in the travel industry, Zsuzsanna has developed a deep passion for innovation in travel and remains committed to ensuring partners and customers have an excellent and meaningful experience.

View bio Dan Sirisophon

IT Systems Project Manager
Ovolo Hotels

Dan Sirisophon's biography

IT Systems Project Manager
Ovolo Hotels

Dan Sirisophon is the IT Systems Project Manager for Ovolo Hotels. Since joining in 2020, Dan has been defining, managing, and implementing the long-term strategic Information Technology roadmap for the group.

Dan is an experienced IT Professional with over 20 years’ experience in the Information Technology and Hospitality industries including Accor, Mirvac Hotels and Oracle. Dan has delivered a wide range of complex projects including pre-opening hotels, hotel acquisition, and systems integration.

View bio Virginia Loyola

Senior BDM / International
Arinex

Virginia Loyola's biography

Senior BDM / International
Arinex

With 20 years’ experience in the global business events industry, Virginia brings client engagement, business development and bid strategy skills to her role at Arinex. She has contracted with Mayvin Global as a subject matter expert for several years where she has worked with clients such as the Association of Australian Convention Bureau, Barangaroo Development Authority, Central Coast Council and Sarawak Convention Bureau.

 Virginia relocated back to Sydney in December 2019 after living and working in Singapore for two years. During that time, she provided the Darwin Convention Centre with international business development and marketing strategy. She also provided business development expertise to the Te Pae Christchurch Convention Centre. Virginia worked with Business Events Sydney from 2002-2017 where she held roles such as Head of Bidding and Head of Client Engagement.

 

Farzana Aziz

Digital Marketing Specialist
Fastrack Digital

Melissa Baker

Digital Marketing Coordinator
Fastrack Digital

View bio Kelly Maynard

Head of Distribution Development & Partnerships, Business Events
Tourism Australia

Kelly Maynard's biography

Head of Distribution Development & Partnerships, Business Events
Tourism Australia

Kelly Maynard has worked in the business events industry for over 22 years. Her experience ranges from corporate in-house event planning to some of the biggest names in business events including Cievents, Event Travel Management, and the Commonwealth Bank. Kelly has worked in several countries including China and the UK and is highly experienced in strategy development, event creation and management as well as distribution development. She has worked at Tourism Australia in the Business Events Australia team since 2013, delivering Australia's distribution development strategy and working closely with industry and international business events decision makers to ensure Australia maintains and grows its strong competitive positioning for business events.

Timothy Hughes

Vice President Corporate Development
Agoda

View bio Dean Long

CEO
Australian Federation of Travel Agents

Dean Long's biography

CEO
Australian Federation of Travel Agents

Dean is a Public Policy professional with over a decade of experience providing advice to Governments around Australia and the business sectors with a focus on delivering advocacy outcomes that are mutually beneficial. Throughout his career Dean has created and maintained strong and trusted relationships across the political, private and public sectors.

Dean was appointed the CEO of the Accommodation Association of Australia in June 2019 following roles as a Senior Adviser in the NSW Government, Head of Public Policy for the Australian Federation of Travel Agents and the National Manager of Government Acquisition (merchant services) for American Express. Dean has successfully led industry responses to regulatory changes across financial services, taxation, consumer affairs, immigration and planning. Dean holds a Bachelor of Applied Science, Environmental Management and Tourism from Western Sydney University and Masters of Management from the University of Technology Sydney.

View bio Michael Johnson

CEO, TAA National & NSW
Tourism Accommodation Australia

Michael Johnson's biography

CEO, TAA National & NSW
Tourism Accommodation Australia

As CEO of Tourism Accommodation Australia, National & NSW, Michael Johnson calls on his experience within the hotel industry, spanning over three decades and across Australia and New Zealand. Previously in the business of managing four and five star business hotels, resorts and tourist attractions Michael shares insight into all facets of the tourism accommodation industry, from operations to senior management.

Most recently, after a successful tenure as General Manager of PARKROYAL Melbourne Airport, Michael moved back to Sydney to take on the position of General Manager at PARKROYAL Parramatta and managed the redevelopment extension and 2016 relaunch. Since April 2019, Michael has lead the team at Tourism Accommodation Australia - National & NSW, liaising with Governments to combat hotel industry specific issues such as skilled migration, unregulated accommodation and the skills shortages gap.

Michael is a natural ambassador of the hotel industry and is committed to encouraging the next generations to try their hand at building a successful career within the industry, an experience he has found extremely rewarding.

Originally from Sydney, Michael possesses valuable local and national insights and exceptional industry knowledge and skills.

View bio Gavin Faull

Chairman and President
Swiss-Belhotel International

Gavin Faull's biography

Chairman and President
Swiss-Belhotel International

Gavin has over 35 years experience in hotel management and operations under his belt. He started his career as an accountant for The Peninsula Group, Hong Kong. In 1983, he was made chief executive of Kingsgate International Corporate Limited, a publicly listed company that owned several hotels in Australia and New Zealand.

He worked for a start-up hotel management company Swiss-Belhotel group in 1990, before taking over the ownership of the company in 1999. Apart from his illustrious career in the hospitality industry, he also runs a number of agricultural companies in his native New Zealand. Gavin holds hold a Bachelor Degree in Accounting from Victoria University of Wellington.

View bio Michelle Allen

Head of Travel
Google

Michelle Allen's biography

Head of Travel
Google

Michelle is Head of Travel for Google Australia. She joined Google in 2011 and has 14 years experience in the travel industry in France, Spain and Australia having previously worked for Amadeus. Michelle is passionate about understanding consumer behaviour and how the travel path to purchase has been impacted by digital transformation.

View bio Graham Perry

Managing Director
BWH Hotel Group Australasia

Graham Perry's biography

Managing Director
BWH Hotel Group Australasia

Graham is a seasoned executive leader with experience working across the global travel, tourism, media and hospitality sectors.  The thread that flows through his career is his passion for marketing and the ever-evolving travel distribution and technology landscape.

From 2016 Graham has worked with a number of successful travel start-ups including eRoam who are applying artificial intelligence (AI) and machine learning to transform travel distribution. He was appointed Managing Director, Australasia for BWH Hotel Group in May 2018.

View bio Chantelle Veness

Group Director of Sales & Marketing
The Lancemore Group

Chantelle Veness's biography

Group Director of Sales & Marketing
The Lancemore Group

Chantelle has led the Sales & Marketing team at Lancemore since February 2013, following more than a decade in the accommodation sector with celebrated brands such as Accor, Le Meridien and Mirvac Hotels. Her experience across all facets of the sales and marketing mix has been pivotal to the expansion of Lancemore’s portfolio.

Chantelle has a passion for understanding the guests journey and needs and making sure they continually deliver the right messaging to capture strong guest loyalty and direct bookings.

 

View bio Brett Salter

National Accommodation Manager
Endeavour Group / ALH Hotels

Brett Salter's biography

National Accommodation Manager
Endeavour Group / ALH Hotels

Brett currently leads the accommodation team for Endeavour Group (ALH Hotels) who own and operate more 340 hotels and pubs with more than 2500 rooms across 111 locations Australia wide.  In 2018, Brett launched Nightcap Hotels, a brand where travellers can eat, drink, play and stay with a distinct focus on uniqueness and affordability. Brett has led the aggressive expansion of Nightcap Hotels growing to 70 locations across the country within the first four years and a further 50 more hotels/pubs earmarked to join the brand in the future. 

Brett's background includes hotel operations and 10+ years driving the growth and retention within the hotel franchise sector where he personally recruited 100 franchisee's across multiple brands.  

View bio Julian Clark

CEO
Lancemore Group

Julian Clark's biography

CEO
Lancemore Group

The Lancemore Group is one of Australia’s preeminent Boutique Hotel groups.  They operate six iconic boutique hotels - Mansion Hotel & Spa at Werribee Park, Lindenwarrah at Milawa, Larmont Sydney by Lancemore, Lindenderry at Red Hill, Alamanda Palm Cove by Lancemore & Lancemore Hill at Macedon Ranges.  Never a group to be boxed, the Lancemore Group also run a multi-award winning winery (Lindenderry Wines) and have a white label hotel management division. 

Their properties regularly feature in best-of-the-best hotel lists and are the iconic hotels of their respective regions. Indeed, most Lancemore hotels have been regular finalists in the coveted Luxury Travel Gold List Awards, with the Mansion Hotel and Spa being in the top 5 “Australian Hotels” for the past three years.  With a core strength in Food & Beverage, many of the Lancemore Group’s restaurants are critically acclaimed and are mainstay’s in the Good Food Guide, whilst Lindenderry Wines is a multi-award winning Halliday 5* winery.

View bio Kristy Edwards

Director of Revenue Optimisation
BWH Hotel Group

Kristy Edwards's biography

Director of Revenue Optimisation
BWH Hotel Group

Kristy Edwards | Director of Revenue Optimisation, BWH Hotel Group Australasia

 

Kristy is based in Sydney as the current Director of Revenue Optimisation for BWH Hotel Group Australasia, leading the Revenue Management team to optimise distribution channels, drive revenue performance and educate hotel owners in effectively implementing revenue management strategies. She is a highly experienced and respected revenue analysis expert with nearly 20 years of experience in delivering technology-led solutions across the Australasia hospitality sector. As a strong supporter of revenue enhancement, Kristy works closely with each hotel in the BWH portfolio to support them in making smarter revenue and distribution decisions. With a strong commercial awareness and implementation of successful system projects, she plays an integral role in contributing to BWH hotels surpassing their financial targets.

View bio Andrew Boocock

Sourcing Regional Manager - Pacific
Hotelbeds

Andrew Boocock's biography

Sourcing Regional Manager - Pacific
Hotelbeds

Andrew Boocock has worked in the tourism industry for over 12 years as both a supplier and distribution channel partner. With experience across the Pacific, Middle East and APAC, Andrew is passionate about connecting the demands of global customers with the breadth of amazing product available in our region. The dynamic nature of the travel industry, powered by ongoing developments in technology means that everyday presents exciting new challenge and opportunities and he look forward to sharing some insights with you during Maximum Occupancy.

Timo Bures

General Manager
The Old Clare Hotel

Andrew Collins

Business Development
OTA Insights

View bio Adele Labine-Romain

National Travel, Hospitality and Leisure Sector Leader
Deloitte

Adele Labine-Romain's biography

National Travel, Hospitality and Leisure Sector Leader
Deloitte

Adele is the Australian Tourism Sector Leader at Deloitte and a partner within Deloitte Access Economics’ economic and policy advisory practice. With a deep understanding of the tourism landscape and experience in strategy and policy development including executive roles with Tourism Australia (Executive General Manager, Strategy and Research) and peak industry body Tourism & Transport Forum (Executive Director), Adele works with government and private sector clients across tourism-related industries including aviation, transport and cruising, hotels, business events, sports and major event and attractions.

Blair Weir

Commercial Director
Hilton Sydney

View bio Melissa Kalan

Founder
ARMA

Melissa Kalan's biography

Founder
ARMA

Melissa Kalan is the Founder of the Australian Revenue Management Association (ARMA), providing revenue management education via the ARMA Academy to the accommodation industry.

Her life philosophy is centred on the principle of “always learning”, and with this she empowers organisations to lead a revenue management culture from the top down that influences both profits and staff retention.

Melissa wrote the first Australian nationally accredited VET short course in revenue management and the Graduate Certificate of Revenue Management – an online globally recognised qualification, the first of its kind, in partnership with Torrens University Australia. Melissa co-facilitates the university program with Torrens University Australia and also founded the annual APAC Revenue Management Summit.

View bio Adrian Caruso

Founder, Managing Director
Fastrack Group

Adrian Caruso's biography

Founder, Managing Director
Fastrack Group

Adrian is founder and CEO of Australasia's leading travel, tourism and hospitality full-service marketing and communications firm, Fastrack Group.

Adrian is a highly experienced and respected travel, tourism and hospitality digital marketing, media and communications expert with over 25 years in the industry. He is also a management consultant and strategist. 

Kari Hunter

Senior Director, Strategy, Sales & Marketing
Choice Hotels Asia-Pac

View bio Matthias Dybing

Co-Founder and Director
Nuvho

Matthias Dybing's biography

Co-Founder and Director
Nuvho

Matthias (Matt) Dybing will be speaking at Maximum Occupancy on the panel of The Great Debate – Is Direct Business Really Profitable?

Matt has more than 20 years' experience in the hospitality industry, working for small to large accommodation providers located in Europe and Australia.

Matt co-founded various hospitality businesses including Nuvho Hotels, a new breed of hotel services and hotel management company. Nuvho combines tech, hotel services and expertise to deliver profitable outcomes to accommodation providers. The company currently provides revenue management, property management, marketing and sales services to 20+ properties across Australia. Their direct booking and upsell platform is used by more than 50 accommodation businesses.

Matt is a regular industry speaker and commentator on topics relating to revenue management, distribution and digital marketing.

Caspar Schmidt

Founder / Managing Director
QCC Collection Group Pty Ltd

View bio Matthew Burke

Regional Manager - Pacific
STR

Matthew Burke's biography

Regional Manager - Pacific
STR

Matthew Burke is the Regional Manager Pacific at STR leading the growth in Australia, New Zealand and the Pacific Islands. He has over a dozen years of experience in hospitality, with Hyatt and IHG in various roles including revenue management.

View bio Matthew Stephens

President
eHotelier

Matthew Stephens's biography

President
eHotelier

Matthew is a graduate of the Blue Mountains International Hotel School in Australia, where he was named Alumni of the Year in 2013. He served as the VP Operations at the Celtic Manor Resort in Wales for five years, and came back to Australia to be the General Manager of the Shoal Bay Resort and Spa in NSW. Matthew is also well versed in the technology side of hospitality, having served as the IT Manager of Rydges Hotels and Resorts and most recently as the Director, Information Systems at Carnival Australia.

View bio Mauro Risch

Hotel & Resort Photographer
The Hotel Photographer

Mauro Risch's biography

Hotel & Resort Photographer
The Hotel Photographer

Over the last decade, Mauro Risch has become known simply as The Hotel Photographer. He travels around the Asia Pacific region creating visual content that brings brand awareness and most importantly, improves bookings. He is trusted by PR and marketing teams, hotel managers and executive brand teams right across the Asia Pacific region. Mauro is the preferred photographer for some of the top operators across the industry, including IHG, Wyndham and Meriton.

More Speakers to be Announced


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